If the assay method is well developed and transferred, so my first comment to your question is the bleeding of the Capillary Columns. ( Column bleed is a result of stationary phase fragments releasing from the inside wall of the column. )
Here are some comments:
(1) Double check the leakage of the GC system.
(2) If NOT, change another polar capillary column: Polyethylene glycol (PEG) Polar Capillary GC Columns or high performance low bleed, highly inert, polar fused silica GC columns ->50% Cyanopropylphenyl Polysiloxane.
(3) Perform a Grob test on that previous by following the